Terms And Conditions Living

Terms and Conditions

Updated On: 31 October 2026

Wootique by Kantilal & Sons is located at:

Wootique Living
73, Sant Savata Mali Marg,
Mustafa Bazar, Byculla, Mumbai,
400010 – Maharashtra, India
Contact: +91-96726 42007
Mail: wootiqueliving@gmail.com

Disclaimers:

Accessories shown in product images are for representation purposes only and are not included with the product unless specifically mentioned in the product description.
Depending on your screen settings, device and display resolution, slight variations may occur in the colour of the fabric, wood, polish or finish shown in images compared with the actual product.
Natural wood grains, textures, colours and patterns may vary from product to product, particularly in solid wood furniture. These variations are natural characteristics of wood and are not considered defects.
Furniture with handcrafted or hand-finished details may have slight variations between the product image and the actual product. These differences are part of the unique character of handcrafted furniture.
The primary material mentioned for a product refers to the main material used to manufacture it. Additional materials may also be used during manufacturing, assembly, finishing or packaging.

Care:

Indoor Product Care

Use a tablecloth or a thick, good-quality protective cloth on your Wootique product when it is subject to daily or heavy use.
Do not place hot or cold items directly on furniture surfaces. Use suitable heat-resistant pads or coasters. Avoid placing extremely hot items such as tawas or baking dishes on furniture, even when using a protective pad.
To protect your furniture from fading, avoid placing it next to windows or in areas exposed to direct sunlight.
To prevent scratches and damage to the finish, avoid sliding or dragging objects across tabletop surfaces.
Avoid placing burning candles, irons or other heat-generating objects directly on furniture. Use suitable holders to prevent heat damage and melting wax from coming into contact with the surface.
Clean your furniture regularly using a soft, lightly damp cloth. Avoid rough materials or applying excessive pressure, as these may cause scratches.
In case of a spill, gently blot the affected area instead of rubbing or spreading the liquid across the surface.
To protect your furniture from moisture, avoid placing it in direct contact with damp walls. Wipe away moisture promptly using a dry, soft, lint-free cloth.
To help prevent pest damage, maintain your Wootique products regularly and arrange professional pest treatment when required.

Outdoor Product Care

Use a tablecloth or a thick, good-quality protective cloth on your Wootique product when it is subject to daily or heavy use.
Do not place hot or cold items directly on furniture surfaces. Use suitable heat-resistant pads or coasters. Avoid placing extremely hot items such as tawas or baking dishes on furniture, even when using a protective pad.
To prevent scratches and damage to the finish, avoid sliding or dragging objects across tabletop surfaces.
Avoid placing burning candles, irons or other heat-generating objects directly on furniture. Use suitable holders to prevent heat damage and melting wax from coming into contact with the surface.
Clean your furniture regularly using a soft, lightly damp cloth. Avoid rough materials or applying excessive pressure, as these may cause scratches.
In case of a spill, gently blot the affected area instead of rubbing or spreading the liquid across the surface.
Pest treatment is carried out on all Wootique products. To help prevent future pest damage, maintain your products regularly and arrange professional pest treatment when required.

Assembly: Carpenter Assembly

Warranty: 36 Months’ Warranty

Warranty Terms:

Wootique Living furniture is designed and manufactured to provide dependable service under normal circumstances and intended use. The warranty applies to the original purchaser and covers manufacturing defects in materials and workmanship, subject to the applicable warranty terms.
Products come with a 36-month warranty against manufacturing defects in materials and workmanship.
The warranty does not cover damage caused by misuse, improper handling, use beyond the intended purpose, accidents, negligence, unauthorised modifications or normal wear and tear resulting from regular use.
Due to seasonal climate variations, solid wood naturally contracts and expands throughout its life. Such natural movement is not covered under the warranty. Glue lines and other characteristics resulting from the natural properties of wood are not considered manufacturing defects.

Returns and Cancellations:

As each Wootique Living product is handcrafted and made to order, standard returns and exchanges are not accepted, except in the following circumstances:

Product damaged during transit.
Confirmed manufacturing defect.
Incomplete product received.
Incorrect product received.

For products damaged during transit, customers must contact Wootique Living within 48 hours of delivery at wootiqueliving@gmail.com or +91-96726 42007 and provide clear photographs of the damaged product and packaging.

If the damage is confirmed to have occurred during transit, Wootique Living will arrange a replacement. If a replacement is not possible, an applicable refund may be issued.

Natural variations in wood grain, texture, colour and finish, as well as minor warping, shifting or cracking caused by humidity or climate changes, are natural characteristics of wood and are not automatically considered defects.

Customers should not send any product back without first contacting Wootique Living and receiving confirmation and return instructions from our team.

These terms do not limit any rights or remedies available to customers under applicable consumer protection laws.